When we first started Smartkits, we had one goal: make it easier for Australians to build it themselves — patios, decks, carports, you name it.
And over the years, that mission has meant doing more than just supplying steel and panels. It meant empowering everyday Aussies (and plenty of tradies too) to build with confidence, clarity, and support — even if they’ve never held a post hole digger in their life.
But as we grew, so did the questions.
“What’s the span of a 100mm insulated panel in N3 wind?”
“How do I anchor this if I’m building on a slope?”
“Do I need council approval in NSW if I’m attaching to a granny flat?”
Our design consultants, sales team, and engineering support staff did their best. But we knew we could go one better.
That’s when we built Micko.
Micko Isn’t a Tradie — But He Knows More Than Most
Micko is our AI-powered knowledge base bot — and he’s already helped hundreds of clients, reps, and builders get the answers they need, without the wait time.
He doesn’t replace our human team — far from it. He’s trained by them.
Micko knows our product range inside and out. From SolarSpan® insulated roofing to steel subframes, deck footings, engineering zones, and installation guides — if it’s Smartkits, Micko’s got it covered.
A Real Story: Friday Arvo, Post Hole Panic
One of our customers, Jake, was halfway through setting out his flyover patio on a Friday afternoon. The bobcat had dug the holes, his mate was on the laser level, and he was just about to concrete when the question hit him:
“Wait — do I set the post 600mm into the ground here, or does my site wind rating change that?”
Phones were off. The office was closed. But Micko was live.
Jake jumped online, typed in his question, and got an answer — with a link to the correct engineering doc — in 10 seconds flat.
Concrete poured. Weekend saved. Confidence restored.
Why We Built Micko
At Smartkits, we believe that building smarter isn’t just about saving money — it’s about saving time, reducing stress, and giving you the tools to make informed decisions.
Micko isn’t just a chatbot. He’s a reflection of everything we’ve learned, taught, corrected, and explained over 15 years of helping Australians build better.
Got a compliance question?
Need to double-check your N2/N3 span?
Not sure which way to face the roof sheeting?
Ask Micko.
Always Learning. Always Improving.
The best part? Every time you use Micko, he gets smarter. We see what people are asking. We fix gaps in our documentation. We improve our support guides. And we refine our kits based on what real customers need.
Micko helps you, and you help us make the whole Smartkits system even better.
Try Him Yourself
Planning your project? Midway through an install? Don’t wait.
Talk to Micko now — he’s live, free, and genuinely useful.
And if he ever gets it wrong? Let us know. We’re building the future of DIY one answer at a time.
Smartkits. Build it yourself. Build it smarter.
Written by
Scott Challen
CEO, The QHI Group - Licensed Builder (QLD, VIC, NSW)
SmartKits Australia | QHI National Builders | EzyBlox Sheds & Steel Buildings
Email: scott@qhi.net.au
LinkedIn: linkedin.com/in/scott-challen
Website: https://www.qhigroup.com.au/
Want to join our team? Interview - Scott Challen
"Build Smarter, Not Harder"
